Privacy Policy

The World's Leading High-Level Cleaning System.


Our privacy policy will help you understand what information we collect at SpaceVac, how we use it, and what choices you have.

When we talk about “SpaceVac,” “we,” “our,” or “us” in this policy, we are referring to Space Vac Technologies Group LTD (UK) and SpaceVac International (worldwide), the company which provides the systems to our customers.

Information we collect and receive

  1. Customer Data

Content and information submitted by users to the SpaceVac is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization. When we collect or process this Customer Data, we do so on behalf of our Customers.


  1. Other information

SpaceVac may collect and receive the following information:

  • Contact information. Users may provide information such as an email address, phone number, and password to make contact, arrange a demo or ask a question.
  • Billing and other information. For Customers that purchase a system, our billing dept may collect and store billing address, payment information and when required credit card information related to sales.
  • Log data. Our CRM system enables us to track our interactions and messages from you to ensure a high-level of customer service.


Our Cookie Policy

SpaceVac use cookies and similar technologies to provide and support our websites and Services, as more fully explained in our Cookie Policy.


How we use your information

We use your information to provide and improve our levels of customer services.

  1. Customer Data

SpaceVac may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. Additional information about SpaceVac’s confidentiality and security practices with respect to Customer Data is available at our Security Practices page.

  1. Other information

We use other kinds of information in providing our Services. Specifically:

  • To understand and improve our Services. We carry out research and analyze trends across our customer base to better understand how users are using our systems, interacting with us as a company and it helps us to improve them.
  • To communicate with you by:
    • Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
    • Sending emails. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Spacevac. You can opt out of these at any time.
  • Billing and account management. We use account data to administer accounts and keep track of billing and payments.
  • Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
  • Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.

This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.


Sharing and Disclosure

There are times when information described in this privacy policy may be shared by SpaceVac. This section discusses only how SpaceVac may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data. SpaceVac does not control how Customers or their third parties choose to share or disclose Customer Data.

  1. Customer Data

SpaceVac may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:

  • With third party service providers and agents. We may engage third party companies or individuals to process Customer Data.
  • With affiliates. We may engage affiliates in our corporate group to process Customer Data.
  • With third party integrations. SpaceVac may, acting on our Customer’s behalf, share Customer Data with the provider of an integration added by Customer. SpaceVac is not responsible for how the provider of an integration may collect, use, and share Customer Data.
  1. Other information

SpaceVac may share other information as follows:

  • With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
  • With affiliates. We may engage affiliates in our corporate group to process other information.
  1. Other types of disclosure

SpaceVac may share or disclose Customer Data and other information as follows:

  • During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of SpaceVacs assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
  • To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
  • To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.


SpaceVac takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.

Children’s information

Our Services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.